Contact Us

Whether you submit a form on our website, send an email, or leave a voicemail, here is exactly what happens next. We believe in transparent communication, so there are no surprises in our process.

Within 1 Hour (During Business Hours): Your inquiry is reviewed by a member of our sales team. We read the details you provided, identify the type of request (quote, question, pickup scheduling, account inquiry), and assign it to the appropriate team member. If your request contains all the information we need, we begin preparing your response immediately.

Within 4 Hours: For standard quote requests, you will receive a preliminary response confirming we received your inquiry and outlining any additional information we may need. If your request is straightforward (standard pallet sizes, common quantities, basic recycling pickup), you may receive a complete quote within this timeframe.

Within 24 Hours: All inquiries receive a substantive response within one business day. For complex requests (custom pallet engineering, large-volume contracts, specialized treatment requirements, new account setup), this response includes a detailed follow-up with questions to refine your requirements, a preliminary pricing range, and a timeline for a formal quote.

Formal Quote Delivery: Depending on the complexity of your request, formal quotes are delivered within 24 to 72 hours. Simple orders (standard sizes, common grades) are quoted same-day. Custom pallet projects, large-volume contracts, and specialty requirements may take 2-3 business days as our engineering team develops the specification and pricing. All quotes include itemized pricing, lead times, delivery terms, and payment options.

Urgent Requests: If you have a time-sensitive need, indicate “URGENT” in your message subject line or form submission. Urgent requests are escalated immediately and receive priority handling. We understand that supply chain disruptions do not wait for standard response timelines. Whether you have a production line waiting for pallets or a sudden surge in shipping volume, we will work to accommodate your urgency.

We welcome customers, prospective buyers, and logistics partners to visit our Warren, Michigan facility. Seeing our operation firsthand is the best way to understand the quality and scale of what we do. Whether you want to inspect pallet inventory before buying, discuss a custom project in person, or evaluate us as a potential long-term supplier, a facility visit provides answers that phone calls and emails cannot.

What You Will See: Our facility includes an outdoor pallet yard with thousands of pallets organized by size, grade, and type. You will see our sorting and grading operation, where incoming pallets are inspected, classified, and routed for resale, repair, or recycling. Our repair stations demonstrate the hands-on process of restoring damaged pallets to full working condition. For custom pallet projects, we can walk you through our production area and show you the jigs, assembly stations, and quality control checkpoints.

Scheduling a Visit: While walk-in visits are welcome during business hours, we recommend scheduling an appointment so that the right team member is available to show you around and answer your specific questions. Call our office or submit a form request noting that you would like to schedule a facility visit. We will confirm a time that works for both of us, typically within the same week.

What to Bring: If you are evaluating pallets for a specific application, bring a sample of your product or a dimensioned drawing of your carton layout. If you have a pallet specification sheet from your customer or logistics partner, bring that as well. The more context we have during your visit, the more productive it will be. For safety, closed-toe shoes are required in the yard area.

Will-Call Pickups: If you have placed an order and prefer to pick up at our facility rather than scheduling delivery, will-call pickups are available during business hours. When your order is ready, we will notify you by email or phone. Simply drive to our facility, check in at the office, and our team will load your vehicle or trailer. Will-call pickups are free of charge and eliminate delivery fees for customers in the Warren area.

Ace Pallet Service is based in Warren, Michigan, and our primary service area covers the entire Southeast Michigan region. We provide direct pickup and delivery services throughout this area using our own fleet. For customers outside our direct delivery zone, we arrange third-party transportation to ensure pallet service coverage wherever you need it.

Local Service Area (Same-Day / Next-Day Delivery Available): Warren, Detroit, Sterling Heights, Troy, Royal Oak, Southfield, Dearborn, Livonia, Farmington Hills, Rochester Hills, Macomb, Clinton Township, Shelby Township, Roseville, Eastpointe, St. Clair Shores, Madison Heights, Hazel Park, Ferndale, Berkley, Clawson, Pontiac, Auburn Hills, Lake Orion, and all communities within Macomb County, Oakland County, and Wayne County.

Regional Service Area (2-3 Day Delivery): Ann Arbor, Flint, Lansing, Grand Rapids, Toledo (OH), Monroe, Port Huron, and other communities within a 150-mile radius of our Warren facility. Delivery schedules in this zone are coordinated weekly to optimize routing and minimize costs for our regional customers.

National Coverage: For large orders and contract customers anywhere in the continental United States, we arrange freight through our network of transportation partners. We have shipped pallets to customers in Ohio, Indiana, Illinois, Wisconsin, Pennsylvania, New York, and across the Midwest. Long-distance shipments are typically economical for orders of 200+ pallets, where the per-unit shipping cost remains reasonable.

Recycling Pickup Service: If you have pallets to sell or recycle, our trucks service the same local and regional areas listed above. We schedule regular pickup routes and can add your location to an existing route for cost-efficient service. For large volumes (full truckloads), we can arrange dedicated pickups on short notice. Minimum pickup quantity for scheduled routes is typically 50 pallets; for dedicated pickups, any quantity is accepted.