Privacy Policy

We collect information that you voluntarily provide to us and information that is automatically collected when you visit our Site.

Information You Provide

When you fill out our lead form, request a quote, or contact us via email, we may collect the following personal information:

• First and last name
• Email address
• Phone number
• Company name
• City, state/province, and postal code
• Product and service preferences (e.g., pallet type, quantity, grade)
• Any additional details you include in the message field

Automatically Collected Information

When you visit our Site, our servers and third-party analytics tools may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Referring URL and pages visited
• Date and time of access
• Device type and screen resolution

We use the information we collect for the following purposes:

• To respond to inquiries: When you submit a lead form or contact us, we use your information to respond to your request, provide quotes, and discuss our products and services.
• To process transactions: If you engage our services, your information may be used to fulfill orders, arrange delivery, and manage your account.
• To improve our Site: We analyze usage data to understand how visitors interact with our Site and to improve its functionality, content, and user experience.
• To communicate with you: We may send you emails related to your inquiry, order status, or service updates. We do not send unsolicited marketing emails unless you have opted in to receive them.
• To comply with legal obligations: We may use or disclose your information as required by applicable law, regulation, or legal process.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep your information confidential.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site of any change in ownership or uses of your personal information.
• Protection of rights: We may disclose your information when we believe release is appropriate to protect our rights, enforce our policies, or protect the safety of our users or others.

Our Site may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device when you visit a website.

We may use the following types of cookies:

• Essential cookies: Required for the Site to function properly, such as maintaining session state and enabling form submissions.
• Analytics cookies: Used to understand how visitors interact with our Site, including page views, time on page, and navigation patterns. This data is aggregated and anonymized.
• Functional cookies: Used to remember your preferences and provide enhanced features.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. Please note that disabling cookies may affect the functionality of certain parts of our Site.

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption of data in transit (SSL/TLS), secure storage of lead form submissions, and restricted access to personal data on a need-to-know basis.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You acknowledge that you provide your personal information at your own risk.

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete personal information.
• Right to deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to object: You may object to the processing of your personal information for certain purposes.
• Right to data portability: You may request a copy of your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will acknowledge receipt of your inquiry within five (5) business days and endeavor to resolve any issues within thirty (30) business days.

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this policy that affect how we handle your personal information, we will make reasonable efforts to notify you, such as by posting a prominent notice on our Site or sending an email to the address you have provided. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.